Associate Fleet Technician

BCAA has been named one of BC’s Top Employers 2022! What BCAA offers you: It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA. Our team members get to make a difference in the lives of our Members and their communities every day. We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. We enthusiastically support learning and advancement opportunities for our team members. We are an equal opportunity employer that’s committed to accessible, inclusive employment. Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more. Road Assist Associate Fleet Technician (Level 1 - Level 4) Summary: Reporting to the Fleet Manager Member Experience, the role is to provide friendly professional roadside assistance to members of BCAA and affiliated clubs. The Team Member is one of approximately 130 Road Assist Fleet Team Members working a variety of 24/7 shifts. The Team Member provides roadside assistance or towing service to BCAA members and affiliated Clubs. The Team Member has the authority to follow approved procedures, and to report any problems and the actions taken to resolve them. The work week is 37.5hrs with a variety of shifts based on member experience requirements. Shifts are advised in 1 month blocks with 1 month advanced notice while on Relief pool selection and 1 year shift lock once graduated into shift pick pool. Key Responsibilities: Responding to Member’s request for service delivering exceptional service Year 1 - Provides assistance such as battery boost, tire change, lockout service, buffer truck support supplying fuel if necessary Year 2 – Efficient minor mechanical assistance such as battery replacement and no starts, battery boost, tire change, lockout service, tow and recovery, supplying fuel if necessary Year 3 - Provides assistance such as battery service replacement, wheel lift tow & recovery, tire change, lockout service, buffer truck, fuel delivery Year 4 - Advanced efficient minor mechanical assistance, batteries replacement, Flat Deck tow and recovery Maintains BCAA’s high standard of service and image, focusing on friendly, courteous service at all times Promotes BCAA and affiliate products and services Maintains the care and control of BCAA equipment & documentation Adheres to all BCAA corporate standards Qualifications: Education: Grade 12 or equivalent Experience: 1-2 years of mechanical experience, preferably within automotive Proven public relation experience Demonstrated Initiative Valid Class 5 B.C. driver license Clean driver record Other Skills: Good English communication skills Service Excellence Integrity and Ethical Conduct Judgment, Planning and Decision Making Ability to obtain Surrey chauffeurs license Physically able to lift a minimum of 70lbs Basic computer skills Job Types: Full-time, Permanent Salary: $26.18-$32.73 per hour