Ticketing Agent & Customer Service Supervisor

We, Cantop Tours & Travel, are the leading travel service company in British Columbia. Now we are seeking new team members to join our team. We have several opening positions to hire. Ticketing Agent Main duties: Issue air ticket for customers; Answering phones and consult customers on the phone; Book the tickets, hotels and other travel products; Assist manager and marketing officer for administration duties; Qualifications: Completion of highschool is required; Completion of college program related to travel management or hospitality is an asset; Good English (Speaking and Writing) language skill is required Compensation: $15~$18 hourly Working hours: 30~40 hours weekly Customer Service Supervisor Main duties: Oversee the company service operation and supervise customer service clerks to ensure that they provide appropriate customer service, customer consulting and giving appropriate advises; assign duties to customer service clerks; Train customer service clerks for consulting, computer systems and customer service skills; Answer customer inquiries, give them consultations for their travel plans and make a reservations and ticket booking; Solve customer complaints, and change their travel plans or packages if necessary; Report customer clerks' performance evaluation to the manager to review; Qualifications: 6 months or more experience in customer service or related experience is required (experience in hospitality or travel field is preferred); Completion of college diploma or university degree is required; If candidate has no college diploma, candidates must prove minimum secondary school credential with least 2 years of experience in customer service field. Compensation: $25~$27/hour Weekly working hours: 30~40 hours/week Company info: Cantop Tours and Travel Ltd; 450 SW Marine Dr Unit 1800, Vancouver, BC CAN V5X 0C3 Email Address: cantoptours@hotmail.com