Customer service Supervisor

China Pottery Trading Canada Ltd. is a specialized pottery trading importer which has over ten years of experience. It is located in Richmond, Greater Vancouver, the gateway of import/export in the west coast. With a large warehouse, a bright showroom, and spacious parking lot, we provide everyday's need for many restaurants and families across Canada and U.S. In addition, our website also can give you a quick, convenience way to facilitate the purchase of your service. Title: Customer service Supervisor Employment term: Permanent Duties: Supervise, train and co-ordinate tasks of the customer service clerks; Coordinate and monitor the customer accounts and monitor customer orders and transactions; Ensure all customer service clerks to provide good services to customers; Ensure all orders made and delivered on time with good condition, and communicate with customers if there is any issue with the order; Serve customers and answer questions regarding orders and products, and give quotes to customers and recommend products to purchase; Requirements: College diploma or university degree is required (Preferred to be business, accounting, economics, customer service field); Minimum of 6 months customer service experience is required; Person who has only secondary diploma needs to prove experience of 2 years or more in customer service field Wages: $25~$28/hour Working hours: 30~40 hours/week Company Name: China Pottery Trading Canada Ltd. Business Address: 13920 Bridgeport Rd, Richmond, BC V6V 1V3 Send your resume to: chinapottery@hotmail.com