Customer Service Supervisor

New Profession Collision Being an ICBC c.a.r. shop VALET facility, we have built a solid reputation as a high quality collision shop that you can reply on. We conduct our business honestly with integrity. We are engaged to deliver the highest degree of customer satisfaction through superior workmanship and services. As our company is growing, we are now hiring a full-time purchasing officer. Please see the following for further job requirements. Customer Service Supervisor Position Duties: Supervise and co-ordinate tasks of the receptionist and other customer service representatives in the company; Oversee the overall shop operation; Manage clients files, and assign files to customer service representatives; Train customer service representatives to serve clients for different services including ICBC claims, cash repairs and other related services; Take service appointments from customers and answer questions regarding the service; Consult customers for repair procedures; Help customers claim their repair cots to ICBC Solve any customers complaints arise in the store or via phone and email; Prepare reports for manager to review; Qualified applicants Must have minimum 6 months' experience in customer/client service is required; Completion of college diploma is required; High school graduates must prove 2 years of experience in customer service. Position details: Position Title: Customer service Supervisor (Full Time 30~40hours/week) Wage: $25~$26/hour (Depends on the experience) Location: 12331 Vickers Way, Richmond, V6V 1J2 Vacation: 10 days paid vacation will be provided To apply, please send your resumes to: newprofessionco@hotmail.com Ideal applicants will be contacted