Customer Service Supervisor and Administrative Supervisor

We, Cantop Tours & Travel, are the leading travel service company in British Columbia. Now we are seeking new team members to join our team. We have several opening positions to hire. Customer Service Supervisor Main duties: Oversee the company service operation and supervise customer service clerks to ensure that they provide appropriate customer service, customer consulting and giving appropriate advises; assign duties to customer service clerks; Train customer service clerks for consulting, computer systems and customer service skills; Answer customer inquiries, give them consultations for their travel plans and make a reservations and ticket booking; Solve customer complaints, and change their travel plans or packages if necessary; Report customer clerks' performance evaluation to the manager to review; Qualifications: 6 months or more experience in customer service or related experience is required (experience in hospitality or travel field is preferred); Completion of college diploma or university degree is required; If candidate has no college diploma, candidates must prove minimum secondary school credential with least 2 years of experience in customer service field. Compensation: $25~$27/hour Weekly working hours: 30~40 hours/week Administrative Supervisor Main duties: Supervise administrative clerks and evaluate their performance; Train & discipline administrative clerks and make report to the manager; File, organize and prepare documents; Manage information, documents, history and other information in the company system; Review documents and correct errors; Administer transactions and conveyance; Ensure all documents are received for cases; Qualifications: 6 months or more experience in administrative experience is required; Completion of college diploma or university degree is required; If candidate has no college diploma, candidates must prove minimum secondary school credential with least 2 years of administrative experience. Compensation: $26~$28/hour Weekly working hours: 30~40 hours/week Company info: Cantop Tours and Travel Ltd; Unit 202, 644 SW Marine Dr, Vancouver, BC V6P 5Y1 Email Address: cantoptours@hotmail.com