Customer Service Supervisor & Warehouse Staff

Customer Service Supervisor The qualified candidate for the position should have: 1. Minimum of 6 months experience in customer/client service field such as sales supervisor/representative, retail supervisor or customer service supervisor is required 2. Completion of college diploma or university degree is required (Preferred to be business, accounting, economics, customer service related field). 3. If candidate does not have college diploma or University degree and has only high school education, must prove at least 2 years experience in customer/client service field. As a Customer service Supervisor in Max Group, your duties shall include following: Supervise and co-ordinate tasks of the sales, customer service clerks; train and override customer service clerks for serving customers, responding to customer inquiries to ensure good customer service is provided and comply with company policies; Evaluate and discipline customer service clerks; Prepare reports for customer service clerks' performance and training; Serve customers and answer questions regarding company's services and products for customers; Consult customers and guide the client for their purchases; Solve any customers complaints arise during the transaction or via phone and email; Ensure the customer service clerks follow up with the clients after the transaction is completed; help to recruit customer service clerks Wage offered: $25-26/hour (Depending on experience) Working hours: 30~40 hours/week (Has to commit full time, 40hours preferred but negotiable) Paid vacation: 10 days annually Warehouse Staff No requirement for the position. Previous warehouse experience is preferred As a warehouse staff in Max Group, your duties shall include following: Organize receiving and shipping ;Communicating with trucking company; Help purchasing manager to handle receivings Other information about the position Wage offered: $15.00 Working hours: 30~40 hours/week (part time negociable) Paid vacation: 10 days annually Location of the company: Max Group Commercial Inc Unit 110 - 5900 No. 6 Rd, Richmond, V6V 1Z1. Please apply through email only to: maxgroupcommercial@outlook.com Note: Only selected candidates will be contacted