As a secret shopper, your job will be to evaluate and comment on customer service in a wide variety of shops, stores, restaurants and services in your area. This is your chance to get paid to shop & dine out. You can make money, have fun and help improve customer service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.
We are recruiting new workers for a quick survey from all states - it all depends on what projects we are working on at the time. While some assignments may seem attractive and some may not but at the end you will get paid
for example, an aircraft journey or a meal in a restaurant - all require a conscientious and diligent approach.
You will not be able to sit back and enjoy the flight or meal because you will be constantly taking mental notes and discreetly jotting down key notes when the opportunity arises. it now depends on the work you are been choosed to do for the company.
Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:
- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- the types of products shown
- cleanliness of store and store associates
- speed of service
After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed to find areas in their service that need improvement.
Secret Shopper® LLC
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