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Guest Services and Retail Associate

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Terms: *Seasonal/Full Time& Year Around/Full Time *Starting Wage Range of $14 - $18/hour, based on experience. Experience and skills required: *Provide excellent customer service within a high volume environment *Minimum of 2 years of Hospitality/Retail experience in a Customer Service role within a resort or hotel environment *Strong personal interest in outdoor education and adventure tourism *Strong communication skills *Ability to read, write, and speak English *Proficient in at least one other language (French, German, Spanish) *Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.) *Organizational skills *Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time *Approachable, customer-oriented, and friendly *Strong prioritization and time management skills *Fine attention to detail *Professional phone etiquette *Ability to work quickly and efficiently *Physical requirements: walk, stand, twist and bend for periods of time and able to lift 25kg. Be able to hear, speak and see without impairment Duties: Guest Services *Answer inquiries in person, via email and telephone, using professional language and etiquette *Make and manage accommodation reservations *Process all guest check-ins, check-outs, room assignments, deposits, and room payments *Ensure all rooms are cared for and inspected according to standards *Answer inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost *Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company Retail *Strong product knowledge of our 'locals first' approach to retail stock *Monitor, maintain,and report all retail inventory levels,as appropriate *Assist with end of the month inventory and reports *Process purchases and cash handling according to company policy

Ad #
31247055
Posted
January 30, 2018
Renewed
June 3, 2019
Expiry
November 30, 2019
Status
EXPIRED
Details
New, Commercial Seller
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