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Customer Services Supervisor

Wun2Free Entertainment (WUN2FREE ENTERTAINMENT INC.) is an events company created to bring smiles to people from all around the world. Our company offers event planning services in a variety of sizes and themes, such as the Richmond Night Market Games and catering services like Bubble Tea Avenue. Currently, we are looking for an energetic team member who wants to grow and develop the business together.

Customer Services Supervisor

Duties includes but not limited to:Supervise and co-ordinate tasks of the customer service clerks; Schedule and train customer service clerks for company policies, customer service manuals, service procedures, ways of responding to customer inquiries; Evaluate and discipline customer service clerks and ensure they follow the policies and procedures; Take service appointments from customers and answer questions regarding company's services for customers; Consult customers and help them plan the event; Assign one customer service clerk for each client for services;Solve any customers complaints arise in the company or via in person, phone and email; Obtain customer feedbacksafter the service is complete; Oversee the whole event procedures and ensure all the services are provided in the appropriate manner.

Qualified applicants must meet the following requirements: Minimum 1 year experience in customer/client serviceor related experience is required (Experience in event planning is preferred); Completion of college diploma or university degree is required (Complete a course in event planning or related field is an asset); If a candidate only has a secondary education, the candidate must prove at least 2 years of experience in customer service field.
Wage: $22.00 - $23.00 (Depending on the experience)
Working hours: 30-40 hours per week;

Company address:
105 - 2971 Viking Way, Richmond. V6V 1Y1
3665 Kingsway, Vancouver, BC V5R 5W2

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Other Information
Ad Id27578816
CategoryCustomer Service
PostedMay 31, 2016
Renewed September 21, 2016
Expiry October 21, 2016
Details New
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