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Customer Service Supervisor

Superbuild Industries Ltd. is a local steel and aluminum products supplier that was established in 2006 in Richmond, British Columbia. We provide steel and aluminum structural design, fabrication, and installation services to local development, construction, and building management companies. We are looking for qualified people for two positions. Please see below:
Position: Customer Service Supervisor
Wage: $25.00~$26.00/hour (Depending on the qualification)
Working hours: 30-40hours/week

Requirements for the position:
 Work experience: Minimum 1 year experience in customer service is required for people who completed post-secondary diploma or degree; Minimum 2 years experiences is required for people who only completed secondary education
 Education: Completion of college diploma or degree is required if you have 1 year experience in customer service; Completion of secondary school is required if you have more than 2 years of experience in customer service
 Language: English
Job duties:
 Supervise customer service clerks to ensure that they are managing the each customer account in appropriate manner
 Ensure all customer orders are being serviced in timely manner
 Review the work of the customer service clerks and oversee the office operation
 Train customer service clerks to ensure they comply with the policies and standard in terms of customer service set by the company
 Serve customers for their inquiries and questions
 Solve any customer complaints
 Communicate with customers regularly to ensure that they are satisfied with our service provided by our customer service clerks

Superbuild Industries Ltd- # Suite 150-6391 Westminster Hwy, Richmond, BC V7C 4V4

Benefits: 10 days paid vacation will be provided
Please send your resume via e-mail:

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Other Information
Ad Id28334888
CategoryCustomer Service
PostedOctober 15, 2016
Renewed November 17, 2016
Expiry December 17, 2016
Details New
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