We, Cantop Tours & Travel, are the leading travel service company in British Columbia. Now we are seeking new team members to join our team. We have several opening positions to hire.
Main duties:Issue air ticket for customers; Answering phones and consult customers on the phone; Book the tickets, hotels and other travel products; Assist manager and marketing officer for administration duties;
Qualifications:Completion of highschool is required; Completion of college program related to travel management or hospitality is an asset; Good English (Speaking and Writing) language skill is required
Compensation: $15~$18 hourly
Working hours: 30~40 hours weekly
Customer Service Supervisor
Main duties: Oversee the company operation and supervise customer service clerks to ensure that they provide appropriate customer service, customer consulting and giving appropriate advises; assign duties to customer service clerks; Train customer service clerks for consulting, computer systems and customer service skills; Answer customer inquiries, give them consultations for their travel plans and make a reservations and ticket booking; Solve customer complaints, and change their travel plans or packages if necessary; Report customer clerks' performance evaluation to the manager to review;
Qualifications: 1 year or more experience in customer service or related experience is required (experience in hospitality or travel field is preferred); Completion of college diploma or university degree is required; If candidate has no college diploma, candidates must prove minimum secondary school credential with least 2 years of experience in customer service field including 6 months experience as a customer service supervisor.
Weekly working hours: 30~40 hours/week
Company info: Cantop Tours and Travel Ltd; 644 SW Marine Dr, Vancouver, BC V6P 5Y1
Email Address: email@example.com
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